Housekeeper Apprentice

About the Role:

Job Title: Housekeeper Apprentice

Department: Hotel

Reports To: Hotel Director

FLSA Status: Non-Exempt


SUMMARY: A one year intensive hands on housekeeping paid apprenticeship program that develops essential, real world, work skills and coincides with a solid classroom education.

EXPECTATIONS/OUTCOMES include the following:

  • Greets and welcomes guests with a smile and takes pride in Akwesasne Mohawk Casino team members.
  • Responsible for cleaning, organizing and restocking the guestrooms.
  • Making sure each hotel room has enough hygiene products, stationery, clean drink ware and refreshments in the mini- bar.
  • Must take all the linens off a bed and lay a clean under-pad on the mattress before placing clean fitted sheets and blankets over the bed, centering them, and tucking them in using hospital corners and replace pillowcases and cover bed with bedspread. Place dirty items into laundry bin for cleaning
  • Dust and vacuum on a daily basis and pay attention to furniture, lamps etc. in entire room.
  • Clean bathrooms, must always be clean and sanitary so mold and bacteria do not accumulate. Clean and disinfect the toilet and seat, bathtubs, sinks, shower curtains, mirrors, vanity, chrome and refill toilet paper, soap, shampoo and place new towels.
  • Must remove garbage replace new liners in receptacles, light bulbs, clean cups stationary etc.
  • Make sure the smoke detectors work, check batteries in the remote control.
  • Must examine room and take notes of a broken or nonfunctional item within the room, bathroom, she/he must immediately report it to maintenance or the supervisor.
  • Need an array of cleaning skills, as well as the endurance needed to spend a large portion of the workday on their feet and occasional lifting.
  • Must be able to follow instructions, possess strong work ethic and positive attitude toward job, on top of things, reliable and able to work well independently.
  • Observes and adheres to Akwesasne Mohawk Casino safety policies and procedures
  • Must be able to flexible schedule including nights, weekends and holidays when necessary.
  • Must fulfill all necessary and required trainings which apply to the Apprentice Training Program.
  • The Housekeeper Apprentice is responsible for cleaning and maintaining all public and associate areas within the hotel property.
  • The ideal candidate will promote a positive image of the property by displaying a pleasant and upbeat personality during each guest interaction and be comfortable responding to and carrying out specific guest needs and requests.
  • Maintain a clean, safe, hazard-free work environment within areas of responsibility.
  • Perform other duties as assigned by the Supervisor

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable accommodation.

Preferred Qualifications: Previous experience considered an asset.

EDUCATION and/or EXPERIENCE: High School Diploma or General Education Degree (GED).

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or associates of the organization.

MATHEMATICAL SKILLS: Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS: Must obtain and maintain a St. Regis Tribal Gaming Work Permit which requires a criminal background check to be used solely for employment purposes. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk Casino Resort. Employment will not begin until process is completed.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job with or without reasonable accommodation.

  • While performing the duties of this job the associate is regularly required to stand, walk, use hands and fingers, handle, feel, and reach with hands and arms; and talk or hear.
  • The associate frequently is required to climb or balance and stoop, kneel, crouch, or crawl. They are also required to push cleaning cart and operate vacuums.
  • Must be able to push or lift approximately 50 to 100lbs of furniture, equipment, trash and linens.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the associate is regularly exposed to; toxic chemicals, and airborne particles; this position exists within a Hotel/Casino environment.

“The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.”

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Saint Regis Mohawk Tribe