Bus Group Sales Coordinator

OPEN UNTIL FILLED

Reports To: Bus Group Sales Administrator/Director of Slot Operations

Starting Rate: $16.58 per hour

SUMMARY: The Bus Group Sales Coordinator assists in all aspects of the sales process, from
account research, proposal requests, trade shows, bookings, scheduling, welcoming bus groups,
distributing casino packages, assisting guests with all inquiries, and completing post-group reports.
The coordinator must be able to multi-task and change from project to project at a moment’s notice
while presenting a can-do attitude. This position is a team sales environment where the ability to
work independently as well as collaboratively is a must.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Exhibits a friendly, helpful and courteous manner when dealing with the public and fellow
associates.
• Must be able to use applicable software and hardware necessary for bookings, confirmation and
group tracking reports. Including spreadsheet and database software.
• Markets packages, bus programs in the Unites States and Canada to tour operators and group
coordinators through advertising, direct mail, sales calls, trade shows, and hotel/tourism referral
programs.
• Constantly seeks new market territories for group business.
• Communicates with all department heads, distribute weekly advanced booking reports, assists
group leaders, tour agents and group leaders with bookings.
• Welcomes arriving tour groups, must be able to physically get on board bus and welcome,
explain and introduce the AMC and facilities.
• Distribute coupons to passengers and be accountable for coupons issued.
• Maintain a written account of all line and charter bus recap reports for the respective shift.
• Processing of all Charter bus reservations. Must be able to communicate verbal and written
information outside business via telephone, email and fax to confirm charter sales.
• Keep insurance files current.
• Represents the Akwesasne Mohawk Casino’s bus program in designated areas for trade shows.
• Explains Winners Club cards and assists guests with any questions or issues.
• Remains current on arriving groups and notes any special needs.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required to successfully complete the essential duties of the position with or
without reasonable accommodation.

EDUCATION and/or EXPERIENCE: High School Diploma or G.E.D required. Associates
degree or two to four years related hospitality inside-sales experience and/or training; or
equivalent combination of education and experience. Experience with heavy phone call volume
both incoming and outgoing. Minimum two to four years’ experience utilizing computers and
office based software. Preferred one-year experience in spreadsheet and customer sales database.

TRAVEL REQUIREMENT: Must be able to travel on a regular basis both locally and
internationally.

PHYSICAL DEMANDS: The physical demands described here are representative of those that
must be met by an associate to successfully perform the essential functions of this job with or
without reasonable accommodation. This position requires sedentary work. The associate is only
occasionally required to exert up to 10 pounds of force and/or a negligible amount of force
frequently to lift, carry, push, pull or otherwise move objects. The associate is sitting most of the
time.

WORK ENVIRONMENT: The work environment characteristics described here are
representative of those an associate encounter while performing the essential functions of this job
with or without reasonable accommodation. The position exists in a casino work environment
where there is occasional exposure of the associate to noise and cigarette smoke from the casino
floor.

CERTIFICATES, LICENSES, REGISTRATIONS: Must obtain and maintain a New York
State certification and St. Regis Mohawk Tribal Gaming Class III Gaming License which requires
an extensive background check to be used solely for employment purposes. Failure to disclose
required information will result in rescinding the job offer. Successful candidates for employment
must submit to and pass a drug test for illegal substances prior to employment being confirmed. In
case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk
Casino Resort. Employment will not begin until process is complete.