Employer: Akwesasne Mohawk Casino Resort
Job Type: Full Time
Country: United States
About the Role:
Job Title: Front Desk Room Reservation Clerk
Department: Hotel Operations-Player’s Inn
Reports To: Assistant Hotel Manager/Front Desk Manager
FLSA Status: Non-Exempt
Starting Rate: $15.02 per hour
License: Work Permit
Closing Date: Open Until Filled
JOB SUMMARY: Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow
associates. Responsible for performing the functions of the front desk clerk which includes; check-ins, check
outs, reservations, answers telephones, provide wake up calls and also provide information to guests on the
hotels facilities, functions and locations. The position requires the ability to work flexible hours, be reliable and
responsible for scheduled shifts.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following:
Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates.
Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively
impact department’s customer service ratings.
Professional appearance and demeanor required
Responsible for registering guests into the computer, verifying reservations, addresses and credit
Responsible for the accurate check-in-and check-out of guests. Prepare and complete paperwork
necessary for the front desk operation ensuring payment.
Experience in data entry of hotel software system and dealing with the public is required.
Ensures that housekeeping cleans all rooms prior to issuing keys.
Responsible for posting charges, settling accounts for individuals, groups and check-outs communicated
Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.
Maintains an operating bank, renders bills and issues change.
Provides reservations for Casino/Hotel guests who include restaurants, and special events on property.
Ensures the timely delivery of all messages, mail and packages left for guest and departments within the
Works closely with Player Development / Guest Services Department and Hotel Sales and Catering to
ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed
Empowered to ensure guest’s problems/complaints are resolved in a prompt, courteous and efficient
manner using service recovery tools.
Observes and adheres to Akwesasne Mohawk Casino Safety policies and procedures
Computer usage skills required. Proficiency in Microsoft Word, Office 97, Outlook, Excel, and LMS
Must be able to work a flexible schedule including nights, weekends and holidays when necessary.
Perform other duties as assigned by the Front Desk Manager and or Director.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required to successfully complete the essential duties of the position with or without reasonable
accommodation. Typing and data entry ability, sitting and telephone use. Computer knowledge, excellent
customer service skills. Must be able to work weekends and all shifts.
MINIMUM QUALIFICATIONS: High school diploma or General Education Diploma (GED)
PREFERRED QUALIFICATIONS: Previous hospitality experience considered an asset.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by
an associate to successfully perform the essential functions of this job with or without reasonable
accommodation. This position requires climbing, balancing, standing, keyboarding, talking, hearing, repetitive
motions and exerting up to 25 pounds of force occasionally to lift carry, push, pull or otherwise move objects.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an
associate encounters while performing the essential functions of this job with or without reasonable
accommodation. The position exists in a casino environment where there is regular and frequent exposure to
noise and cigarette smoke from the casino floor.
CERTIFICATES, LICENSES, REGISTRATIONS: Must obtain and maintain a St. Regis Mohawk Tribal
Work Permit. This will requires a background check to be used solely for employment purposes. Successful
candidates for employment must submit to and pass a drug test for illegal substances prior to employment being
confirmed. In case of a positive result, the candidate is not eligible for employment with the Akwesasne
Mohawk Resort. Employment will not begin until process is complete.
T o v i e w c o m p l e t e j o b d e s c r i p t i o n s a n d t o a p p l y g o t o :
WWW. M O H AWK C A S I N O . C O M
H u m a n R e s o u r c e s A d m i n i s t r a t i o n B u i l d i n g
8 9 1 S t a t e R t 3 7
A k w e s a s n e , N Y 1 3 6 5 5
“The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.”